Automatic email replies

Automatically classify and reply to common emails based on rules.

When to use it

Inboxes where the same few questions dominate: support enquiries, signup confirmations, requests for materials. Not for anything involving commitments, quotes or contracts.

Flow

Steps

1. Watch — subscribe to new-mail events, or poll on an interval
2. Classify — determine intent with a confidence score
3. Route — high confidence auto-replies; low confidence drafts; unknown goes to a human
4. Generate — fill the matching template
5. Record — log the outcome and the reason for every message

Options

Option	Description	Default
intents	Intent-to-template mapping	required
auto_send_threshold	Confidence required to send automatically	0.9
allowlist	Sender domains eligible for auto-reply	empty (everything drafts)
signature	Reply signature	optional
quiet_hours	No automatic sending during this window	22:00-08:00

Disposition record

{
  "message_id": "<CAF=8a91@mail.example.com>",
  "intent": "materials_request",
  "confidence": 0.94,
  "action": "auto_sent",
  "template": "materials_v3",
  "handled_at": "2026-08-11T09:12:44+08:00"
}

Conservative by default

allowlist is empty by default, meaning nothing is sent automatically — everything becomes a draft. That is deliberate: the cost of one wrong email going out is far higher than the cost of a human confirming once. Open up domains gradually, once the rules have proven stable.